1. Observe and protect
Document symptoms, limit further damage where it is safe to do so, and collect relevant history.
2. Evaluate the house and site
A good deck scope on East Tennessee's ridge-and-valley lots coordinates layout, footing depth on sloped or rocky ground, multi-level framing, ledger flashing, stairs, guardrails, and how the decking material will hold up outdoors.
3. Define a written scope
Clarify preparation, protection, materials, access, permits, testing, cleanup, finish restoration, exclusions, and change-order rules.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal, not only the total.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranties, and remaining maintenance responsibilities.